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If the error is generated when an earlier version of Acrobat or Adobe Reader prevents the installation of the current version of Acrobat or Adobe Reader: Important : These steps require the installation media and serial number for both versions of Acrobat. Reinstall the current version of Acrobat. Select the current version of Acrobat and choose Remove. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

If the error is generated by Acrobat or Reader 8.0, do the following: Remove all updates that do not generate an error message. Proceed to Solution 2 to resolve this issue. In this case, you should attempt to remove the earlier version of Acrobat or Reader using Add/Remove Programs in order to determine if the earlier version is the source of the error.

When the removal cannot complete, an error message is typically displayed. Note: Acrobat or Reader will attempt to remove earlier versions of Acrobat or Reader if they reside on the machine. Identify the version of Acrobat or Reader that is causing the issue and correctly remove it from the system using the following steps. Double-click the msicuu2.exe file and follow the on-screen instructions. Download and install the Windows Installer CleanUp Utility from Download the Microsoft Windows CleanUp Utility.

Read information about the Microsoft Windows CleanUp Utility. If you use this utility, you may have to reinstall other programs that use MSI (Microsoft Installer). Files and other registry entries for the application are not removed by this utility and could cause inadvertent effects on the system if not removed. Warning: The Microsoft Windows Installer CleanUp Utility only removes registry entries created by the application installer. Incase my message did not go through, the following should correct your error that you were having, it was found on Adobe's support site, or view the directions directly on adobe's site here - : Do one of more of the following solutions: Solution 1: Use the Microsoft Windows Installer CleanUp Utility to remove corrupted registry entries.